Luxe House Media Terms and Conditions

LH Media Group Inc

Effective date: September 20, 2024

Standard Policies

Payment: 100% of payment is due if booking online through our website and choosing Afterpay or Klarna. 50% Deposit for services are due upon booking if not needing to finance. Final 50% amount is due same day before session, charged to same payment method used to book.
Refunds: All sales are final after purchase or deposit is paid. No exceptions!
Copyright: Copyright of the final work remains with the company until booked session is paid in full. Clients/Companies agree to indemnify and hold Luxe House Media harmless against any and all claims, costs, and expenses, including attorney's fees, due to materials in the design at the request of the Client/Company to which Client/Company does not possess copyright permission or usage rights.
Revisions: The count of allowed revisions is explicitly specified for all services that can be booked. For all other video-related services, we provide up to one revision. Any extra revisions beyond this limit will incur a cost determined by Luxe House Media.
Reschedules: One time re-schedule curtesy at the discretion of the company and on a case by case basis can be granted if notice is before 48 hours.
Cancellation: A 48 hour cancellation period before session is required. Deposit amount is non-refundable for no shows.
Delivery: Delivery window is specified per service purchased.
Confidentiality: The company will keep all client information confidential and will not share or disclose it to any third party.
Company's Utilization of Completed Footage: Clients acknowledge that we exhibit our creations on various platforms such as Instagram, TikTok, and our official website. It's important to note that some of this content might be utilized for marketing and promotional activities for the company. We assure you that only finalized or delivered content that is a minimum of two weeks old will be used for these purposes. *If you prefer to opt-out, kindly reach out to the company.
Relationship of parties: The company shall be an independent contractor and nothing in this agreement shall be deemed to create a partnership or joint venture.
INDEMNIFICATION: The Indemnitor hereby agrees to indemnify and hold harmless the Company, its officers, directors, employees, and agents (the "Indemnitees") from and against all losses, liabilities, damages, claims, costs, expenses, including reasonable attorneys' fees, which the Indemnitees may incur as a result of any harm, injury, damage, or loss to property or persons occurring on the Company's premises during the Indemnitor's use, unless such harm, injury, damage, or loss is due to the Company's negligence or intentional misconduct.
Consent: Luxe House Media, its employees, or agents have the right to take photographs, videotape, or digital recordings of me during scheduled session and to use these in any and all media, including online, now or hereafter known, and exclusively for the purpose of the services curated for client. I further consent that my name and identity may be revealed therein or by descriptive text or commentary.

Please note that these are terms and conditions for Luxe House Media and partners, and it is always recommended to have a lawyer review any legal documents before signing.

Luxe House Media Service Agreement

This Agreement is entered into between Luxe House Media, hereinafter referred to as the "Provider," and the "Client," the purchaser of the plan, collectively referred to as the "Parties."

Parties Involved

Provider: Luxe House Media

Email: [email protected]
Phone: 305-814-5844

Client: Purchaser of Luxe House Media Services

Purpose of the Agreement

The Client wishes to hire the Provider for services. The Provider agrees to provide thus purchased services under the terms outlined in this Agreement.

Terms

Location & Delivery of Services

The Provider will deliver services to the Client either at the Provider’s studio or another location specified by the Client, provided proper notice is given. Services will be delivered within a reasonable time frame as mutually agreed upon by both parties.

Cost, Fees & Payment

The Client agrees that the purchase is NON REFUNDABLE, NO EXCEPTIONS!

Exclusivity

The Client understands and agrees that the Provider is hired exclusively for the services outlined in this Agreement. No other service providers, aside from assistants or third parties hired by the Provider, will perform similar services at the agreed-upon locations.

Intellectual Property

The Provider is granted a non-exclusive license to use the products created for the Client (e.g., videos, images) for promotional purposes, showcasing work and craftsmanship. The content will be released for promotional use only after the Client has launched their products.

Artistic Release

Style: The Client acknowledges they have reviewed the Provider’s work and are satisfied with the expected style and quality of services. The Provider will deliver services consistent with their current portfolio unless otherwise agreed upon.
Consistency: The Provider will make reasonable efforts to incorporate the Client’s suggestions and preferences. However, the Client acknowledges that the Provider retains final say regarding aesthetic judgment, as the services provided are subjective and based on the Provider's professional and artistic judgment. Dissatisfaction with the Provider’s artistic judgment is not grounds for termination or refund.

Limit of Liability

Maximum Damages: The maximum amount of damages that the Client may claim under this Agreement will not exceed the total cost of the services provided by the Provider.
Loss of Product: In the event of product loss or damage that prevents the delivery of the final project, the Provider will refund a prorated amount based on the completed work relative to the total services agreed upon.
Indemnification: The Client agrees to indemnify and hold harmless the Provider and its employees or agents against any claims, damages, or liabilities resulting from the services provided.

Cancellation, Rescheduling, and No-Shows

Cancellation or Rescheduling: If the Client wishes to cancel or reschedule services, or if the project cannot proceed due to the Client's fault, the Client must notify the Provider as soon as possible. The initial payment is non-refundable, and the Provider is under no obligation to re-book or refund unless otherwise agreed in writing.
No-Show: If the Client or essential parties fail to attend the agreed service date without proper notice, the Provider retains the right to keep all payments made and is not obligated to reschedule or refund.

Impossibility

In the event that either party is unable to fulfill the terms of this Agreement due to events beyond their control (force majeure), including but not limited to natural disasters, war, or civil disorder, the affected party may be excused from further obligations under this Agreement. The Provider will issue a refund or credit based on the portion of services completed, and no further performance or payment obligations will be required.

Safe Working Environment

On-Site Safety: The Client agrees to provide a safe and appropriate working environment for the Provider and its team. If unsafe conditions arise, the Provider reserves the right to cancel remaining services and leave the project site. In such cases, the Client will still be responsible for full payment.
Professional Conduct: The Client agrees to maintain a professional relationship with the Provider’s team. If unprofessional or harassing behavior occurs, the Provider may terminate services without refund, and the Client will still be responsible for payment in full.

Entire Agreement

This Agreement constitutes the entire agreement between the Parties, and any modifications or amendments must be made in writing and agreed upon by both Parties.

Contact Us

If you have any questions, concerns or complaints about this Luxe House Media Terms and Conditions, please contact us:

By email: [email protected]
By visiting this page on our website: www.luxehousemedia.com/contactus